Privacy policy.

Who we are

Tracopen B.V. is responsible for the processing of personal data via this website.
Nobelstraat 31, 3846 CE Harderwijk, the Netherlands
Chamber of Commerce (KvK) number 08169948
Email: info@tracopen.com · Phone: +31 341 741 041

What data we collect

When you fill in the ‘Free consultation’ questionnaire, we receive:

• your name and email address;
• if you provide them: your company name, phone number and any additional information;
• your answers to the questions about your project.

If you email or call us directly, we receive the details you choose to share with us.

What we use it for

We only use your data to respond to your request and to contact you about your project. We do so because you ask us to (preparing a possible agreement). We do not use your data for newsletters or advertising, and we do not sell it to others.

How long we keep it

We keep your request for up to two years after our last contact. If you become a customer, we keep the data needed for our records for as long as the law requires (usually seven years).

Who we share it with

We do not share your data with third parties, except with the service providers we need to run this website and our email:

• Resend sends the questionnaire to us by email. Resend is based in the United States; the transfer takes place with the safeguards required by the GDPR, such as the European Commission’s standard contractual clauses.
• Microsoft provides our mailbox, where your request arrives.
• Cloudflare hosts the website. In doing so, technical data such as your IP address is briefly processed to keep the site secure and available.

Agreements have been made with these parties on the security and confidentiality of your data.

Cookies and video

This website does not use analytics or tracking cookies and does not keep visitor statistics. The video on the homepage is played via Vimeo with the ‘do not track’ setting, so Vimeo does not track your visit. Vimeo only places technical cookies that are needed to play the video securely; these do not track you. The font is loaded from our own website, not via Google.

Security

The website uses an encrypted connection (https). Only the Tracopen employees who handle your request have access to your data.

Your rights

You may access your data, or have it corrected or deleted. You can also object to its use, have its use restricted, or request your data in order to pass it on to another party. To do so, send an email to info@tracopen.com; we will respond within one month.

If you are not satisfied with how we handle your data, please let us know. You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

Changes

We may update this statement, for example if the website changes. The date at the top shows when this last happened.